HKEY_LOCAL_MACHINE\Software\Send with j2 MessengerĪfter you have deleted any of the above components that were present, you should restart your computer. HKEY_LOCAL_MACHINE\Software\Send with eFax Messenger HKEY_LOCAL_MACHINE\Software\HotSend Email Attacher HKEY_LOCAL_MACHINE\Software\j2 Global Communications HKEY_CURRENT_USER\Software\HotSend Email Attacher HKEY_CURRENT_USER\Software\j2 Global Communications Go to “Start," then “Run.” Type “regedit” and click “OK.” Browse for and delete the following keys: In the same way, search for and delete the following files: “hotres32.dll,” “j2drv.drv” and “hotsend.drv.”Ħ. Go to “Start,” then “Find” (or “Search’), then “Files or Folders.” Search your “C:” drive (or a different drive if you installed Messenger elsewhere) for “j2view.*” and delete all matching files.ĥ. In your “My Documents” Folder, delete the “j2 Messenger” folder.Ĥ. On your “Desktop,’ delete the j2 Messenger shortcut.ģ. Go to “Start,” then “Programs,” and delete the “j2 Messenger folder.”Ģ. If you are not experienced or comfortable with using Registry Editor, you might consider skipping the steps below.ġ. EFAX MESSENGER SHOWS IMAGES IN BLACK BACKGROUND WINDOWSModifying Registry entries other than those specifically listed here can cause permanent damage to your Windows operating system. EFAX MESSENGER SHOWS IMAGES IN BLACK BACKGROUND HOW TOIf you're unsure of how to delete a particular component, try right-clicking on it. Next, remove any of the following components that still exist on your system. Please Note: If you are prompted to restart your computer after the uninstall program runs, do not restart. To completely uninstall j2 Messenger, you should first run the uninstall program above. Please make sure you have Saved your work before beginning the uninstall process. of the watermark prints in the background of the document. Please Note: If you have applications open during the removal process, you may be asked to Restart your computer to complete the uninstall process. HP LaserJet 3150 product beeps and displays LONG PAGE START. When the uninstall is complete, click “OK.” A status bar will appear and displaying the uninstall process.Ħ. Please select a reason from the list and press “OK.”ĥ. You will be asked to select a reason why you are removing j2 Messenger. Select “j2 Messenger” and click “Remove.”Ĥ. Navigate to the following key on the left navigation pane in the registry editor. Press Windows R keys on the keyboard, type regedit and press Enter key on the keyboard. Please Note: Ensure that you Back up your Address Book Contacts before proceeding otherwise, any contacts added via Messenger to your Address Book will be lost.ģ. Follow the below steps and check if it helps. Click on “Start” and select “Control Panel.” If you are on Windows 2000, click on “Start,’ “Settings,” and then select “Control Panel.” Please follow these steps to uninstall your Messenger:ġ. In order to resolve your issue, you need to uninstall your messenger completely. Ok everyone I followed the instructions from the manufacturer and it worked here they are:
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